Thank You Last Responders

 

I’ve heard the term “first responders” for quite a while now, but I hadn’t heard “last responders” until local newspapers started publishing a series of articles on the impact COVID-19 has had on the death care industry. Too often, I think we ignore those who work in this industry. I suspect it’s a need to not think too much about death and dying until you absolutely have to. The articles focus on Southern California, but I suspect similar experiences are playing out all over the country and the world.

As an author of mystery novels, I’ve written my share of memorial service scenes. If a writer is going to set a story during this pandemic, they need to understand how the world has changed with regard to funerals, cremations and burial and do the appropriate research in the area the story is set in.

Here’s what it’s been like here in Los Angeles County, home of 10 million people:

As you can imagine, it’s been a stressful time for funeral directors, morticians, cemetery workers and everyone else who works in this industry. New government regulations have forced changes in how, or even whether, funerals are conducted. And the sheer number of bodies has overwhelmed the system.

Private mortuaries only have so much storage capacity. Some are converting rooms where services are normally held into temporary refrigeration units. Others are renting refrigerated trucks. Under normal circumstances, if someone dies under a doctor’s care in a hospital, the body is transported to a local funeral home. But now, the county coroner’s office is storing even those bodies until a funeral home can handle them. The coroner’s office has added refrigerated trailers to up their storage capacity. Usually, they can hold 500 bodies, now it’s up to 2000. It's not unusual for a family having to call multiple funeral homes, sometimes 10 or 15, to find one that will take the body of their loved one.

Then there’s the problem of getting death certificates. Doctors and hospitals are strained themselves, which tends to slow down this process.

There’s a greater demand for cremations. Normally, a crematorium can only do so many cremations a day because of air quality rules. The AQMD (Air Quality Management District) has had to suspend those rules during this crisis. Some mortuaries have stopped allowing families to watch the body of their loved one being placed in the cremation chamber because it takes too much time.

Private autopsy firms are also affected. Their services are more in demand as families contact them to get confirmation that their loved ones did, indeed, die from COVID.

Large funerals are no longer allowed and Zoom services are not unusual.

Then there’s the psychological and physical toll it’s taking on the people in the industry. Long hours, continuously ringing phones, not being able to offer the services they normally offer, desperate people looking for someplace who will take their loved ones—they all take a toll. Even those who deal with death on a regular basis are overwhelmed.

Here you can listen to two funeral directors talking about their experiences (there’s also a transcript if you prefer to read). One is from Southfield, Michigan, the other from Los Angeles, California. As one of them noted, they are funeral directors not mass fatality experts.

I hope this crisis soon passes and the world can return to normal.

Thank you, last responders, for everything you do. Thank you, thank you, thank you.